Built for Security.
Backed by Compliance.
At Visual Visitor, data privacy, consent, and security are foundational — not features we added after the fact. Every layer of our platform is designed to protect the people and organizations that trust us with their data.
Responsible AI Usage
Rooted in Privacy and Security
Visual Visitor AI helps sales and marketing teams identify and engage website visitors — always within a framework of transparent data practices, strict access controls, and contractual safeguards.
Client-Controlled Access
You determine who can access your account and at what permission level. Access is limited to authorized personnel only.
Closed AI Learning
Your data is never shared with other organizations or used to train, retrain, or fine-tune third-party AI models. What's yours stays yours.
Secure Data Infrastructure
All data processing runs on an encrypted, secured cloud systems. Enterprise-grade protections are in place at all times.
Enterprise-Grade Security
for Sales and Marketing Teams
Secured Cloud Infrastructure
All data processing occurs within Visual Visitor's secured cloud environment. Your data is never used to train third-party AI models or shared with any language system provider.
User-Defined Permissions
Access is restricted to authorized users only. Service use is limited to your organization's internal business purposes, and permissions can be synchronized with your existing access control structure.
Individualized Data Compartments
Every account's data is siloed within its own secure environment. There is zero cross-pollination between organizations — your prospect data and visitor records belong exclusively to you.
Indexing Logic & Encrypted Storage
Customer data and metadata are indexed and stored in a secured environment. All data is encrypted in transit using TLS and at rest using industry-standard protocols.
PII Handling Controls
Visual Visitor processes personally identifiable information only as necessary to deliver contracted services and meet legal or regulatory obligations — never beyond that scope.
Consent Management & Compliance
Visual Visitor supports GDPR and CCPA/CPRA compliance. Where required, consent and transparency mechanisms are deployed on client sites to ensure End Users can opt in, opt out, and exercise their data rights.
Your Data.
Your Rights.
Your Control.
Visual Visitor honors the full spectrum of individual data rights under applicable law. Whether you're subject to GDPR in Europe or the CCPA in California, we are committed to transparency and cooperation.
Request a copy of the personal information we hold about you.
Ask us to correct inaccuracies in your personal information.
Request removal of your personal information in qualifying circumstances.
Opt out of the sale or disclosure of your personal information at any time.
Receive your data in a structured, machine-readable format.
Object to processing for direct marketing or other purposes at any time.
Commitments Written Into Every Agreement
Our Services Agreement and Privacy Policy establish binding data protection standards — not just best-effort promises.
PII Used Only to Deliver Services
Visual Visitor processes your client data solely for the purpose of providing contracted services and fulfilling legal and regulatory obligations. Nothing else.
Vendor & Affiliate Obligations
Any service provider or vendor handling client data on our behalf is bound by equivalent confidentiality and data protection obligations. Your protections follow your data.
Confidentiality as a Trade Secret
Confidential Information is treated as a trade secret. Unauthorized copying, distribution, or transfer is prohibited under the terms of our Services Agreement.
GDPR & CCPA Cooperation
Visual Visitor cooperates fully with client instructions regarding PII disclosure and removal under GDPR and CCPA.
No AI Training on Your Data
Visual Visitor's third-party platform agreements explicitly prohibit the use of your inputs and outputs to train, retrain, or fine-tune any generative AI model.
Perpetual Data License
If your agreement with Visual Visitor ends, you have a perpetual license for the data. You are never required to return or destroy it when the relationship concludes.
Do you use third-party platforms to deliver your services?
Yes. Where third-party platforms are used, Visual Visitor exclusively uses paid enterprise services — not free tiers. This matters because paid enterprise agreements prohibit your data and prompts from being shared publicly, sold, or disclosed to third parties except to trusted service providers or when required by law. Third-party platforms operate as data processors, meaning your data is processed securely under strict terms including Data Processing Addenda for business customers.
Who owns the data and outputs produced through Visual Visitor?
You do. Under our Services Agreement, you retain full ownership of your Client Information and all intellectual property rights associated with it. Visual Visitor owns its software, reports, and analysis — but your data is yours. Visual Visitor is explicitly prohibited from using your data for any purpose beyond delivering contracted services and meeting legal or regulatory obligations.
How is my data protected in transit and at rest?
Visual Visitor employs enterprise-grade technical controls, organizational policies, and compliance practices to protect your data. Access to your account is restricted to authorized personnel only, and all use of the platform is limited to your organization's internal business purposes. Confidentiality obligations survive termination of your agreement for a period of two years.
Will my data be used to train AI models?
No. Visual Visitor's enterprise-level agreements with third-party platforms explicitly prohibit the use of your inputs or outputs to train, retrain, fine-tune, or otherwise improve any generative AI model. Your data is used solely to deliver the services you contracted for — nothing beyond that.
Does Visual Visitor retain ownership of AI outputs generated from my data?
No. Under the Services Agreement, Visual Visitor cannot use or authorize others to use your Client Information beyond fulfilling its service obligations or complying with applicable law. Ownership of your data and the results derived from it remains with you as the data controller.
What happens to my data if my agreement with Visual Visitor ends?
When your agreement ends, your logins are deactivated and the appropriate data is removed from active systems. Confidentiality protections on your data remain in effect for two years post-termination. Any data that becomes part of an aggregate or anonymized dataset will not be identifiable to your organization. Note that once terminated, you will have no further rights to access the Visual Visitor software platform itself.
How does Visual Visitor handle GDPR compliance?
Visual Visitor cooperates in a commercially reasonable manner with client instructions regarding PII disclosure and removal obligations under the GDPR. Where your sites attract users from European territories, Visual Visitor requires that a consent and transparency mechanism be deployed to obtain End User consent for any tracking technologies. You retain full control as the data controller, and Visual Visitor acts only as a data processor under your direction.
How does Visual Visitor handle CCPA compliance?
Visual Visitor cooperates with clients on all CCPA disclosure and removal obligations. California residents can opt out of the sale or disclosure of their personal information at any time at visualvisitor.com/opt-out. Visual Visitor requires that clients provide specific notice to California residents in their online privacy notice, including a link to Visual Visitor's California Residents section. You will never be discriminated against for exercising your CCPA rights.
Can Visual Visitor adapt quickly to changes in privacy law and regulation?
Under the Services Agreement, customers are responsible for monitoring changes to privacy laws and regulations. However, Visual Visitor actively takes steps to implement required platform-level changes — including deploying updated consent mechanisms and privacy notices — when regulations require it. Visual Visitor maintains a direct feedback loop with customers throughout any regulatory transition.
What controls are in place to ensure AI accuracy, fairness, and security?
Visual Visitor employs a combination of technical controls, organizational policies, and compliance practices to ensure that AI-assisted tools remain accurate, unbiased, and secure. This includes data privacy safeguards, access restrictions, bias prevention measures, and security infrastructure designed to protect sensitive content. Client data is never cross-referenced between organizations, and all processing is governed by strict contractual obligations.