Nanorep

Description

• Experts in Personalized, Digital Customer's Support With the changing business ecosystem and the increasing need to stay ahead of the competition, customer experience has become an integral element in measuring an organizations success factor. Now, users are increasingly engaging with companies via a wider variety of touchpoints and expect effortless, immediate, and personalized experiences. With an aim to transform company knowledge into an instantly accessible asset at every stage along the customer journey, Nanorep significantly reduces the volume of inquiries that reach the agent. The Nanorep platform resolves non-general issues that require personalization and specific account information such as questions regarding billing or order status. Nanorep's patented technology provides the ability to understand any question, context, and the intent behind it, irrespective of the phrasing and language, be it voice or text. Nanorep provides personalized digital guidance with responses that are accurate and relevant for each individual, including personal data from Customer Relationship Management systems and applies business logic before responding via an automated intuitive communication interface. Nanoreps smart channeling capabilities seamlessly route customers through the most effective path to the right agent for faster resolution. The platform is channel agnostic and easily integrates with existing service programs while allowing brands to define, implement, and measure a digital engagement strategy that best suits their goals.The Nanorep platforms real-time analytics merges both structured and unstructured data to provide actionable business insights. Brands like MTV, Thomas Cook and Intuit have implemented our solution across their digital assets. They enjoy increased user satisfaction, conversions and loyalty, while reducing customer support load.
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  Headquarters:No.6 Murray St. , Boston, Massachusetts, United States

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  Website: https://www.nanorep.com

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  Employees:34

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  Revenue:$10 - 50M

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  Legal Name:Nanorep

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• |  NAICS Code: 334614  |

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