Northridge Solutions

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Description

  • Northridge Solutions* offers innovative, customized, and results-oriented third party quality monitoring solutions. We partner with our clients to design and implement customized programs and solutions tailored to your specific environment and business needs - linking data and analytics to arrive at practical and actionable outcomes. Our experienced assessors listen with the ear of the customer and, based on your business need, will objectively evaluate customer contact behaviors at the representative and contact center level.Our Clients Benefit From: + Objective, unbiased and consistent performance feedback for each representative+ Aligned performance standards and measurements+ Improved First Call Resolution+ Coaching guidance for managers and supervisors+ Improved Net Promoter/Customer Survey scores+ Consistent service experience and brand representation across channels+ Best Practice and industry-specific feedback We help clients maximize their center's performance by designing, validating and delivering monitoring programs that focus, measure and develop representatives relative to the factors that drive customer loyalty.*Northridge Solutions is a wholly-owned subsidiary of The Northridge Group.
  • location

    Headquarters:9700 West Higgins Road Suite 600, Rosemont, Illinois, United States

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  • Northridge Solutions phone

    Phone Number: +1 631-822-3200

  • Northridge Solutions website

    Website: https://www.northridge-solutions.com

  • Northridge Solutions employees

    Employees:0

  • Northridge Solutions revenue

    Revenue:$1 - 10M

  • Northridge Solutions legal name

    Legal Name:Northridge Solutions

  • Northridge Solutions's Social Media

    Northridge Solutions linkedin
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  • |  NAICS Code: 541611  |

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Person level website identification

Senior Director - Client Services for Northridge Solutions

Diane Fiore

Senior Director - Client Services

Person level website visitor identification

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Buyer intent data, anonymous visitor identification, first party data integration backed by a massive contact database that will supercharge your sales team. Schedule a demo to learn more!

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Diane Fiore

Senior Director - Client Services

Frequently Asked Questions regarding Northridge Solutions

  • Where are Northridge Solutions's Headquarters?

    Northridge Solutions's Headquarters are in 9700 West Higgins Road Suite 600,Rosemont,Illinois,United States

  • What is Northridge Solutions's phone number?

    Northridge Solutions's phone number is +1 631-822-3200

  • What is Northridge Solutions's official website?

    Northridge Solutions's official website is https://www.northridge-solutions.com

  • What is Northridge Solutions's Revenue?

    Northridge Solutions's revenue is $1 - 10M

  • What is Northridge Solutions's NAICS code?

    Northridge Solutions's NAICS code is 541611

  • What is Northridge Solutions's Industry?

    Northridge Solutions is in the industry of Management Consulting

  • Who is Northridge Solutions's Senior Director - Client Services?

    Northridge Solutions's Senior Director - Client Services is Diane Fiore

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