West -- Televox Solutions

Description

• West delivers communication solutions that help brands create connected customer experiences. A leading provider of innovative customer experience and technology integration solutions, West empowers organizations to effectively engage customers on their own terms. We design and implement solutions that strategically support an enterprises unique environment and enable seamless communication with customers across all channels. TeleVox Solutions, the healthcare offerings of West Interactive Services, are automated voice, email, SMS and web communications that healthcare providers can use to engage and activate patients on a massive scale. 85% of patients want digital communication from their providers. TeleVox Solutions deliver on this expectation by enabling more than 1.5 million healthcare interactions daily on behalf of 140,000 healthcare providers.TeleVox Solutions are crucial components in West Corporations Engagement Center, providing healthcare constituents the tools, services, and human capital to deliver change. The Engagement Center combines technology-enabled communications with clinically managed services to connect with healthcare consumers in meaningful and relevant ways - increasing engagement, improving care quality and driving revenue by optimizing the patient experience.Since 1986, West has been building meaningful connections, enhancing productivity, increasing profitability, exceeding expectations and improving customer retention for clients in communications, healthcare, utilities, financial services and commercial industries.
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  Headquarters:1110 Montlimar Drive Suite 700, Mobile, Alabama, United States

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  Phone Number: +1 251-633-9252

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  Website: https://www.televox.com

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  Employees:198

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  Revenue:$50 - 100M

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  Legal Name:West -- Televox Solutions

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• |  NAICS Code: 541511  |

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