Global Contact Services (Gcs)

Description

• Your Contact Center Experts - GCS provides contact center services:* Contracted Customer Service, Reservations and other Back Office Operations* On-Site Management and Staffing of Client Owned Centers* Consulting Services and Training to Improve Contact Center and Back-Office FunctionsAs an agent based and multi-channel contact center solutions provider, we help companies and government agencies manage customer engagements and fulfill back office tasks. From traditional outsourced models to the managment of client owned centers, we balance consumer satisfaction with organizational goals and resources. At a time when technology is providing new means and channels to communicate with increasingly finicky customers, our experience and insight can help your organization navigate, and take advantage of, the changing landscape.Contact Centers are what we do. Global Contact Services (GCS) provides scalabe, customer interactions and BPO services.We manage just about any activity performed in a workstation, both voice and non-voice. We manage and improve self-service channels, including IVR, text, chat, mail and email communications. GCS is a process expert organization. We master the clients products and services and deliver the needed information through the most effective and preferred channel. We serve federal agencies, municipal governments, contractor partnes and commercial clients in many industries including transportation, telecommunications, consumer goods, education, insurance and banking. Our U.S. based centers, provide an experienced array of tiered services, multiple languages and pricing options that can be customized to any client's program. From customer service to website support, we provide organizations cost effectively manage, and grow their business with service that protects their image and delights the customer. For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
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  Headquarters:118 B South Main Street , Salisbury, North Carolina, United States

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  Phone Number: +1 704-647-9621

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  Website: https://www.gcsagents.com

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  Employees:325

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  Revenue:$50 - 100M

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  Legal Name:Global Contact Services (Gcs)

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• |  NAICS Code: 323111  |

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