Topbox
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- Contact centers are the de-facto nerve endings of a company. The pain from product issues, service disruptions, billing errors, sales objections, and other issues is felt first in the contact center but rarely resolved. Why? Because the current crop of analytic tools is not capable of identifying the root cause of problems that occur upstream of the contact center. Instead, those tools are focused on agent performance/compliance, which has a proportionately insignificant impact on Customer Experience.TopBox takes a radically different approach to customer interaction analytics. Our patent-pending SaaS product is intuitive, affordable and effective. In short, its everything our competitors are not. Our cloud-based interaction analytics suite includes: · Audio transcriptions· Text mining and search· Targeting feature to focus on problem-centric interactions· Time sequenced capture of interaction events (CONTEXT!)· Integrated analytic and data visualization toolsCheck out our website and watch our 2 minute video for more information.www.topbox.io
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Headquarters:12000 Trailridge Drive , Potomac, Maryland, United States
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Phone Number: +1 888-588-0183
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Website: https://www.topbox.io
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Employees:31
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Revenue:$1 - 10M
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Legal Name:Topbox
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Topbox's Social Media
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| NAICS Code: 541511 |
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Frequently Asked Questions regarding Topbox
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Where are Topbox's Headquarters?
Topbox's Headquarters are in 12000 Trailridge Drive ,Potomac,Maryland,United States
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What is Topbox's phone number?
Topbox's phone number is +1 888-588-0183
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What is Topbox's official website?
Topbox's official website is https://www.topbox.io
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What is Topbox's Revenue?
Topbox's revenue is $1 - 10M
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What is Topbox's NAICS code?
Topbox's NAICS code is 541511
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How many employees are working in Topbox
Topbox has 31 employees
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What is Topbox's Industry?
Topbox is in the industry of Information Technology And Services
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Who is Topbox's President?
Topbox's President is Frank Derosa