The Connection Contact Center

Description

• The Connection blends people, strategy and technology to provide engaging experiences through call center services, call center consulting and training and development solutions. We believe that every customer experience is a journey, and everyone's journey unique which is why we offer the freedom to customize - finding the perfect combination of solutions to meet your business needs, as well as the flexibility to spread your wings and adapt your program as necessary once it is live. A collaborative and strategic partner, our dynamic, hands-on management team handles all aspects of your program, delivering program updates, insights, and recommendations so you can feel confident in your program operations throughout each step of the journey. We offer shared or dedicated service models providing appointment setting, lead generation, client retention, upsells, customer service, technical support and outbound customer service that focuses on delivering a gold standard customer experience unique to your brand and culture. In business for over 35 years, The Connection leverages over 150 years of combined industry experience providing call center consulting solutions to existing call centers looking to optimize their operations while maximizing customer experiences. Our Training and Development team provides customer service, sales, recruiting, customer, and systems and process training, just to name a few. We utilize a blended learning approach that combines a variety of learning modalities such as instructor led training (ILT), role play, demonstrations and eLearning to deliver scenario based learning that engages and trains your learners more effectively and efficiently than traditional learning methods alone. Whether outsourcing is a new excursion for your business, or an existing one, let us help you explore the possibilities. Contact us today (P) 1-800-883-5777 | (E) Sales@TheConnectionCC.com
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  Headquarters:11351 Rupp Drive , Burnsville, Minnesota, United States

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  Phone Number: +1 952-948-5488

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  Website: https://www.theconnectioncc.com

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  Employees:273

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  Revenue:$50 - 100M

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  Legal Name:The Connection Contact Center

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• |  NAICS Code: 561990  |

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