Swampfox Technologies

Description

• Swampfox builds Customer Experience. We are focused on bringing exceptional self-service and contact center software solutions to market. Our growing team is evolving from a core of Avaya-alumni engineering and product professionals. During our Avaya tenure, the Swampfox team architected and developed much of the award-winning Avaya Experience Portal (fka Voice Portal) platform. We have been working directly with many of Avaya's largest and most innovative customers for more than a decade. We are an Avaya DevConnect Technology Partner with passion for understanding the needs of large enterprises who use Customer Experience to differentiate themselves.Swampfox solutions include custom and packaged applications in;Self-Service/IVRAdvanced Routing & CallbackMulti-Channel OutboundAgent-Interaction EnhancementWe deliver software and services that cover requirements related to architecture, platform, applications, system integration and business processes. Swampfox has extensive experience in self-service/IVR applications, UX (User Experience) design, speech technology and interfaces, VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR, data exchange/integration, CTI, and Avayas telephony and contact center solution portfolio.Swampfox approaches engagements with consultative skills, program management best practices, and technical expertise that derive from highly-referenced customer successes. We welcome the opportunity to work with enterprise customers, Business Partners and other ISVs to expand their markets and ensure that the next Customer Experience solution deployment is a win.Swampfox has a strong record of adding value for companies across healthcare, energy/utility, insurance, financial, manufacturing, retail, and other sectors. Let us introduce you to our team, our clients, and our solutions to see if we can help you enhance your Customer Experience!
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  Headquarters:1337 Assembly Street , Columbia, South Carolina, United States

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  Phone Number: +1 803-451-4550

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  Website: https://www.swampfoxinc.com

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  Employees:54

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  Revenue:$10 - 50M

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  Legal Name:Swampfox Technologies

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• |  NAICS Code: 541511  |

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