Robert C. Davis And Associates

Description

• Robert C. Davis and Associates (RCDA) Contact Center Consulting, Training and Coaching www.robertcdavis.net 1875 Old Alabama Road, Suite 510, Roswell, GA 30076 888-392-RCDA (7232) 678-259-9290 Serving major corporations across North America, RCDA is a change agent that helps our clients achieve their goals and sustain their success with an exclusive process we call The Quality Conversation. Our clients include ADT, AT&T/DIRECTV, Direct Energy, Iron Mountain, NTVB Media, Police and Fire Federal Credit Union, Vertex One and many others. The Quality Conversation We base all we do on the principals of our exclusive Quality Conversation approach. We define The Quality Conversation as a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individuals wants, interests and needs (WINs). It goes beyond building rapport to make an emotional connection and establish real trust. Practicing The Quality Conversation with authenticity and proper skills shows others that you truly care and are genuinely interested in them. Embedded Support Through our RCDA OnSite program, we provide embedded support from our highly qualified consultants (Sales Champions) in vendor partner and owned-and-operated call center sites. Supported Rollouts Many organizations find themselves with a robust new sales, retention or customer service program or new call flows ready to go, but they dont have the resources to roll them out effectively across the enterprise. Often, they need it very quickly. If this is your situation, RCDA can provide 20 to 50 or more contract trainers and coaches at your owned-and-operated and vendor partner contact centers to implement your new programs and call flows consistently and effectively with superior results. Customized Quality Conversation Programs RCDA can also design and implement customized programs based on our exclusive Quality Conversation approach.
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  Headquarters:75 14th Street Northeast Suite 3720, Atlanta, Georgia, United States

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  Phone Number:

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  Website: https://www.robertcdavis.net

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  Employees:10

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  Revenue:$1 - 10M

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  Legal Name:Robert C. Davis And Associates

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• |  NAICS Code: 541320  |

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