Interactive Northwest, Inc.

Description

• INNOVATIVE IVR SELF-SERVICE CONTACT CENTER SOLUTIONSInteractive Northwest, Inc. (INI) has provided system integration services and best-in-class interactive voice response (IVR), computer telephony integration (CTI), and self-service applications to enterprise contact centers since 1992. As a Technology Partner of the Avaya DevConnect Program, INI leads the way for emerging contact center technologies, providing innovative yet highly stable solutions for Avaya platforms.With deep technical experience, we optimize each clients solution for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation that provides unparalleled customer satisfaction in self-service environments.SLIDESHARE: https://www.slideshare.net/InteractiveNW SOLUTIONS INCLUDE: Providing callers with 24/7 automated access to important information Routing callers seamlessly to the information and agents they desire as quickly as possible Notifying customers proactively with omni-channel outbound communication Collecting information from callers via voice and data capture Processing payments with a focus on PCI complianceWHAT'S DIFFERENT ABOUT INI? Expertise in creating natural, speech-based experiences for the end user, and in tuning speech recognition applications to optimize caller success. A disciplined, highly tuned project management process that ensures successful solution implementation. INI employs a complete Project Life Cycle approach which facilitates trusting long-term relationships with our clients.
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  Headquarters:7672 Southwest Mohawk Street , Tualatin, Oregon, United States

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  Phone Number: +1 503-454-1400

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  Website: https://www.interactivenw.com

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  Employees:22

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  Revenue:$1 - 10M

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  Legal Name:Interactive Northwest, Inc.

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• |  NAICS Code: 541511  |

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