Needle

Description

• Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Founded in 2010, Needles CX software identifies online customers who need help and matches them, real-time, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers, while delivering increased sales and long-term customer value for businesses.Build TrustTrust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations.Capture Net New RevenueCreate a marketing channel that does what no other channel can do: capture revenue you werent otherwise going to get. 65-90% of revenue Needle generates is net new.Increase Conversion and AOVDrive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%).Drive Loyalty and Lifetime ValueProvide an incomparable customer experience thats unique, personalized and powerful, and your customers will come back and buy more often.
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  Headquarters:2000 West Ashton Boulevard , Lehi, Utah, United States

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  Phone Number: +1 801-858-0868

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  Website: https://www.needle.com

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  Employees:71

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  Revenue:$10 - 50M

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  Legal Name:Needle

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• |  NAICS Code: 541511  |

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