Magellan Solutions Usa (Msusa)

Description

• Magellan Solutions USA is a global leader in contact/call center, business process outsourcing, and efficiency consultant services. Our core competencies are: (1) Inbound Call Center Services - using dedicated/shared resource model; providing customer care support, order taking, help desk, tech support, reservations, social media customer service, chat/email support, pre/post sales interactions, and blended call services. (2) Outbound Call Center Services - using dedicated resource model; providing lead generation, telemarketing, IC marketing, campaign management, market research/surveys, and up-selling products and services initiatives. (3) Business Process Outsourcing Services - using dedicated resource model; providing data management, website development, SEO, system maintenance support, legal service document management, accounting service support, and general to specialized administrative/technical support. (4) Consultant Services - providing process efficiency and cost mitigation opportunities for government agencies, medical, automotive, telecommunication, technology, energy, retail, and service industries. Our infrastructure: 1500 Employee Capacity, Customer Relations Mgmt., Computer Telephony System, Skills Based Routing, Interactive Voice Response, Dynamic Call Blending, Automatic Call Distro System, Call/Agent Reporting, PaBX/Dialer Software, and Call Recording Capabilities. We provide high quality Customer Service, Best Practice Process Management, Various Cost Saving Propositions, Process Transparency and Integration, Cutting-Edge Communication and Data Management and Continuous Process Improvements. Magellan Solutions USA we See The Future Your Way.
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  Headquarters:100 Old County Road Suite H, Brisbane, California, United States

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  Phone Number: +1 800-511-9981

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  Website: https://www.magellansolutionsusa.com

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  Employees:11

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  Revenue:$1 - 10M

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  Legal Name:Magellan Solutions Usa (Msusa)

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• |  NAICS Code: 541614  |

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