Devicebits

Description

• DeviceBits provides any service provider, application provider, telecommunications company, consumer electronics manufacturers and Internet of Things (IoT) provider a low-cost solution to enable consumer self-support destinations across all digital channels. Our Mission is to change how customers buy and receive support for consumer electronics through machine learning leveraging the vast amount of data available in their knowledge base systems and available online. With this approach, we are able to predict consumer behavior and adapt the self-help destinations provided in the DeviceBits industry-leading products. The execution of our mission clearly defines our Vision for the company to build a self-learning, self-authoring, data-collection platform to enable all support roles, including (1) sales support with buyer education reinforcement; (2) customer support with training optimization; (3) technical support with predictive guidance; and (4) executive support with predictive performance and business analytics. Product and Features: - Academy provides a low-cost solution to enable consumer self-support destinations across all digital channels. Each Academy destination will contain content including FAQs, Guides, Tutorials, and Videos that are intelligently linked to predictive user journeys, leading to positive outcomes for the consumer. - Support Predict is the latest offering from DeviceBits and is focused on harnessing the massive knowledgebase built from real user behavior in a cross channel data collection engine. It not only takes the answers to consumers in a predictive journey, it also provides organizations insights that are not available in their own datasets. These insights can include trends in sales and support to make better decisions around product and/or logistical strategies, competitive intelligence or benchmarking, and data driven decisions on product enhancements to ensure brand loyalty and satisfaction.
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  Headquarters:100 Northeast 3rd Avenue #200, Fort Lauderdale, Florida, United States

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  Phone Number: +1 614-826-3747

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  Website: https://www.devicebits.com

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  Employees:15

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  Revenue:$1 - 10M

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  Legal Name:Devicebits

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• |  NAICS Code: 423430  |

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