Netfor, Inc.
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- The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. Weve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care. Our 24x7x365 offering incorporates collaborative results for your technology needs. With Netfors ART and Science methodology, theres no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly for you and your clients. The bottom line: We respond when you need it the most. Tier One and NOC Services:Create a standard operating procedure manual (your owners manual) for your service desk U.S. based agents in the heart of the Midwest24 x 7 availability, 365 days a year. Use us during business hours and beyondDedicated call management system for you and your team(s) A live person is always addressing your needs, each and every ticketA sophisticated platform is included in our service no hidden licensing feesITSM and ITIL basedTarget 5 percent or less call abandonment rate70 percent target call answer time of 20 seconds or less; 85 percent target email response of 2 hours or lessFirst call resolution target of 70 percent and greaterNetfors offering is ideal for helping your technology team create a 24/7 support model fast. We shine when the heat is on and the timeline is tight just like you. We have been recognized as a support leader, drink the ITIL kool-aid and foster a client satisfaction rate of 98.9%. Lets talk about where our support ends and yours begins and how, together, we can create meaningful customer experiences.
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Headquarters:12115 Visionary Way , Fishers, Indiana, United States
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Phone Number: +1 317-813-4500
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Website: https://www.netfor.com
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Employees:113
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Revenue:$10 - 50M
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Legal Name:Netfor, Inc.
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Netfor, Inc.'s Social Media
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| NAICS Code: 541512 |
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Frequently Asked Questions regarding Netfor, Inc.
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Where are Netfor, Inc.'s Headquarters?
Netfor, Inc.'s Headquarters are in 12115 Visionary Way ,Fishers,Indiana,United States
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What is Netfor, Inc.'s phone number?
Netfor, Inc.'s phone number is +1 317-813-4500
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What is Netfor, Inc.'s official website?
Netfor, Inc.'s official website is https://www.netfor.com
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What is Netfor, Inc.'s Revenue?
Netfor, Inc.'s revenue is $10 - 50M
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What is Netfor, Inc.'s NAICS code?
Netfor, Inc.'s NAICS code is 541512
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How many employees are working in Netfor, Inc.
Netfor, Inc. has 113 employees
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What is Netfor, Inc.'s Industry?
Netfor, Inc. is in the industry of Information Technology And Services
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Who is Netfor, Inc.'s CEO?
Netfor, Inc.'s CEO is Jeff Medley