Astound

Description

• Neva is a venture-backed enterprise software company applying machine learning and natural language processing to automate customer service and support. The companys decision engine and virtual agent make it possible to deliver the best answer to every customer question without human intervention. Customers get accurate, immediate solutions. IT agents get smart recommendations to accelerate the resolution process. Managers get predictive analytics to make better decisions. The Neva Knowledge Graph enriches every question with context by analyzing public and private data from sources including social media, discussion forums, internal CMDBs, HR systems, and ticket histories. The decision engine learns from every interaction to continuously make better recommendations. The companys beachhead market is IT Service Management (ITSM), where support quality and cost management are top priorities. As technology has become more complex and users increasingly expect consumerized support experiences, ITSM organizations are turning to automation to scale operations and minimize downtime. Neva has partnered with leading enterprise IT vendors like ServiceNow to deliver deep integrations with ITSM, knowledge management, Customer Service Management (CSM), and social collaboration solutions. With Neva, every question is answered accurately the first time. Every problem is handled as if by the worlds most intelligent, thorough, seasoned human agent. Nevas team of machine learning experts and computational linguists are among the worlds leading authorities in artificial intelligence and natural language processing. The company is funded by The Hive, the most respected technology incubator for data-driven companies.
• 

  Headquarters:720 University Ave Ste 200 Suite 200, Palo Alto, California, United States

  More
• 

  Phone Number: +1 650-234-0400

• 

  Website: https://www.neva.ai

• 

  Employees:3

• 

  Revenue:$0 - 1M

• 

  Legal Name:Astound

• Astound's Social Media

  
• Is this data correct?

• |  NAICS Code: 541511  |

  Show More