Triple C Solutions

Description

• Your customers want to contact you using the channels they choose, when they choose. If they have to wait too long, or cant get resolution, they will try another channel or leave. Your challenge: keep up with the increasing choice consumers have in how they connect with you, while lowering your costs, reducing churn and looking for those upsell opportunities. And keep the customer happy!What we doWe bring over 20 years experience and our proven methodology to help you deliver world-class multi-channel customer journeys more efficiently.We believe in looking at your people, processes and technology as a combined unit if one part is weak it places more stress on the others. Your agents have to do more, your customers have to wait longer, and they get more frustrated.We have helped companies:- Create customer journey maps, highlight pain points and identify areas to improve- Improve customer engagement, satisfaction and retention rates- Develop greater brand loyalty and more profitable customer relationships- Increase first-contact resolution, reduce transfers and repeat contacts- Increase efficiency, reduce repetition and automate where appropriate- Reduce Average Handling Times while increasing Net Promoter Scores- Build business cases for investment where needed.
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  Headquarters: , Edmond, Oklahoma, United States

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  Phone Number:

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  Website: https://www.triple-c-solutions.com

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  Employees:1

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  Revenue:$0 - 1M

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  Legal Name:Triple C Solutions

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• |  NAICS Code: 517312  |

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