Description

• Zappix brings B2C Customer Service from the touch-tone age to the Smartphone ageConsumers get annoyed with customer service phone menu options or automated assistants when calling for Customer Service. The Zappix solution transforms the consumer experience with a cloud-based Visual IVR and self service mobile solution. Zappix provides an easy and intuitive visual map of the phone menu options on a free-to-consumer native iOS and Android App that the consumer can click through and interact with the company.Businesses achieve dramatic benefits in as little as one week because: Customers can connect as much as 90% faster to the right Customer Service Representative (CSR). Improve consumer experience and Net Promoter Score (NPS). Reduces cost, reduces mis-direct calls and increases automation rates. Reduces cost by redirecting consumers to the website or providing email, SMS & Social Media channels to engage. No dependence on currently installed IVR system - simplify consumer experience without making costly and time-consuming changes. A robust management console allows to make any change to the Visual-IVR (or self service option) and publish the changes to the app instantly.
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  Headquarters:25 Burlington Mall Road , Burlington, Massachusetts, United States

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  Phone Number: +1 781-214-8124

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  Website: https://www.zappix.com

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  Employees:10

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  Revenue:$1 - 10M

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  Legal Name:Zappix

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• |  NAICS Code: 334614  |

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