VisualVisitor Virtual Visitor » Support

How do I reset my password?

ginnyhornby — Wed, 17 Nov 2010 17:56:45 +0000

I forgot my password. How do I reset?

From the login screen www.visualvisitor.com/login > lost password, and follow the prompts.

Support

rickbatchelor — Fri, 11 Dec 2009 13:01:51 +0000

Contacting Support How to contact support? This form goes into our ticketing system. If you need support, training, help with installation, or just would like to talk with support, please visit our support page.

Is a credit card required for the free trial?

ginnyhornby — Mon, 23 Nov 2009 17:45:10 +0000

Nope. A credit card is not required. There is absolutely no risk to you. A credit card is not required. And all the leads generated are yours to keep, free of charge! So what are you waiting for? Sign up for your free trial today!

Do you give credit for referrals?

ginnyhornby — Sun, 08 Nov 2009 21:10:35 +0000

Absolutely we do! If you are a current customer, we will provide a credit to your account. If you are not a customer, we will pay a referral fee. Contact a VisualVisitor representative to learn more. Either call us at (888) 586-7730 or complete our Contact Us form and someone will get right back with you.

Is it complicated to use or implement?

ginnyhornby — Sun, 08 Nov 2009 19:09:55 +0000

Nope. It’s crazy simple. Install takes 5 minutes. Implementation? There really is not an implementation. Just wait for visitors to show up. VisualVisitor does all the work by sending you real time notification of those visits. We even tell you which search engine and term they used to find you. It really doesn’t get easier than that! Learning and using VisualVisitor is as easy as most web mail systems (Gmail, Yahoo Mail, Hotmail)

So what are you waiting for? Click here to sign up for a Free Trial!

Is it easy to install?

ginnyhornby — Sun, 08 Nov 2009 19:09:06 +0000

VisualVisitor is very easy to install. Installation is a quick 4 step process and can be completed in about 5 minutes. Here’s a sample email with the set up instructions.

Welcome to VisualVisitor! Begin the installation process and start turning your website visitors into qualified sales leads.

To Login and begin the installation process, go to http://visualvisitor.id-visitors.com/Visitor/Mainform.wgx

Enter the following credentials:

Username: xyzcompany

Password: xyz123

To install on your website, there is a quick 4 step process:

Step 1: Copy and paste the following line of HTML immediately after the first BODY tag on each page of your web site that you want to track.

try {document.write(unescape(“%3Cscript src=’” + new_url +”‘ type=’text/javascript’%3E%3C/script%3E”));} catch( err ) {}

Step 2: If your web site uses dynamic pages such as PHP, ASP or JSP, you should make sure that this code appears below the BODY tag in the generated HTML. Alternatively, this could be added to a common footer in the site.

Step 3: Publish your web site with the newly edited pages (i.e. the pages you just edited according step 1 above).

Step 4: To verify that you have installed properly, go here:

Configuration Menu > Installation > Press the “Validate” button.

Happy Selling!

The Team at VisualVisitor.com

As you can see, by simply copying and pasting the HTML script onto your webpages you will be ready to start receiving qualified leads from VisualVisitor. If you have any questions or concerns, simply contact our support team and let us know how we can help!

I installed the tracking code as instructed, but my company is not showing up.

ginnyhornby — Sun, 08 Nov 2009 19:07:25 +0000

I went to my site after signing up for a free trial, but my company did not show up as being identified. What gives? As with any service there are limitations. VisualVisitor can only idenifty companies that fit certain criteria. If you use a consumer grade internet connection, VisualVisitor will put your activities in the ‘consumer’ bucket and not alert your sales team. However, if you sell to bigger businesses we guarantee you will be impressed. Try it – it’s free.

Do you charge a per lead fee?

ginnyhornby — Sun, 08 Nov 2009 19:06:03 +0000

Nope. Leads are only limited by the amount of traffic coming to your website. So what are you waiting for? Sign up for a Free Trial today!

Will website visitors be able to see this on my website or know we are tracking them?

ginnyhornby — Sun, 08 Nov 2009 19:05:13 +0000

Nope. The code is invisible to all, but professional web coders. Do we have to keep asking you to sign up for a free trial?

How do I get training?

ginnyhornby — Wed, 21 Oct 2009 21:08:11 +0000

We do one on one training. After converting to a paid account, simply login to the Client Area, and click on support to request a one on one training session.