VisualVisitor Virtual Visitor » Frequently Asked Questions

Did You Know? Leverage VisualVisitor with These Tips!

ginnyhornby — Thu, 03 Feb 2011 15:38:20 +0000

Did you know you can use VisualVisitor to:

Track hot prospects
Track new business (who is on your site, what their phone is, what they are interested in)
Track competitors
Help with that big proposal? Know when the prospect visits your site and what products/services they look at. This can provide tremendous negotiation power.
Look for new business? What better place to start then the companies already visiting your site.
Renew a big customer’s contract? Know when the customer visits your site and what they read about.
Develop a really, really short prospect list of those companies that have already visited your website.
For assistance when applying for corporate bank loan or when going through a buy out? Use VisualVisitor to know when your suitors are checking out your website.

Who VisualVisitor Defines as a Prospect While VisualVisitor does catalog every visit/impression to your site, it does not identify every single one as a ‘prospect’. For instance, someone with a Comcast Internet connection would not be identified as a prospect. If we alerted on every visitor the tool would become unusable. So we work to identify only those visitors that would be considered a ‘prospect’ or at least ‘non-ISP’. Login and follow these steps to see what we consider ‘ISPs’ Navigation > Dashboard > sub item Search Leads > uncheck ‘Only Search Companies’ > press the search button > Can VisualVisitor Really Help Your Company? Well, we haven’t spent a lot of time chasing down success stories, but we have had quite a few customers using our service for over a year and we can honestly say that we have not yet had a single paying customer cancel. Getting the Most from VisualVisitor

While we don’t recommend telling prospects ‘I saw you on the site’, most companies have few target positions in a company that are the buyer. If you know what companies are visiting your website, your prospecting just got a lot easier.
We can’t and probably never will be able to capture the person’s identity because that is just too close to hacking.
Maximize VisualVisitor by activating all of your 24 available users.
Customize and route leads to your sales team based on geography rules that are easy to set up.
Customize alerts to each of the 24 other users/salespeople.
You can even turn off the alerts going to you if you prefer. But even if you turn off alerts, you can always login and run a summary report so you can always get updates on what is happening with leads from your site.

How do I order VisualVisitor?

ginnyhornby — Wed, 20 Jan 2010 15:36:07 +0000

First step is to sign up for a free trial if you have not done so already by clicking here. So you love VisualVisitor as much as we do, and you are ready to order, call us at (888)-586-7730 or complete our support request and we’ll get you a order form. Welcome on-board!

Hero Stories

ginnyhornby — Wed, 20 Jan 2010 15:30:17 +0000

Have a hero story? We love those! Give us everything you have. We’ll give you full veto power over what gets published. If we use your hero story on our site, we’ll credit your account for a free month of VisualVisitor. Click here to submit your story.

Support

rickbatchelor — Fri, 11 Dec 2009 13:01:51 +0000

Contacting Support How to contact support? This form goes into our ticketing system. If you need support, training, help with installation, or just would like to talk with support, please visit our support page.

Is a credit card required for the free trial?

ginnyhornby — Mon, 23 Nov 2009 17:45:10 +0000

Nope. A credit card is not required. There is absolutely no risk to you. A credit card is not required. And all the leads generated are yours to keep, free of charge! So what are you waiting for? Sign up for your free trial today!

Product Tour

ginnyhornby — Sat, 21 Nov 2009 22:00:20 +0000

VisualVisitor is your tool for real time sales leads. By identifying visitors to your website, and receiving their contact information, you can impact sales and your bottom line. This is how it works…

Do you charge a per lead fee?

ginnyhornby — Sat, 21 Nov 2009 19:36:11 +0000

Nope. We charge a flat rate based on amount of traffic to your site. We share full pricing details with you once you login. So sign up for a free trial. You’ll be amazed at the value VisualVisitor will deliver!

Do you give credit for referrals?

ginnyhornby — Sun, 08 Nov 2009 21:10:35 +0000

Absolutely we do! If you are a current customer, we will provide a credit to your account. If you are not a customer, we will pay a referral fee. Contact a VisualVisitor representative to learn more. Either call us at (888) 586-7730 or complete our Contact Us form and someone will get right back with you.

Do you work with partners or have a reseller program?

ginnyhornby — Sun, 08 Nov 2009 19:39:31 +0000

Sure do. Tell us about yourself and let’s get the conversation started. Visit our Resellers page.

Can users share a login?

ginnyhornby — Sun, 08 Nov 2009 19:24:09 +0000

They can, but we don’t want to know about it . However, a login can only alert one email address. We provide 25 unique logins per account. Why would you need to share?